Hi there:
Just wanted to send a quick note thanking you for sending Benny to my house Sunday morning. I hesitated to call when the house was 50 degrees and went to check the boiler to find a yellow  light.
Normally, I put in some water (slowly) and things are back to normal. Today, however the water in the tube did not budge. Benny was able to diagnose the problem, clean out the clog and get me heat. I appreciate the no charge as well.
JoAnn P.

Thanks a lot for the great service.
We recently had our a/c unit stop functioning on a very hot day. We called and Scott came to our house, he very quickly diagnosed the problem, a $20.00 capacitor, and fixed it promptly.
Thanks again for the very prompt, honest and reasonable service.
Rich P.
Edy B.

Hi Christine: Just wanted to drop Dave and you a little note to let you know that on Valentine’s Day our power went out for about 5-6 minutes. And YES the generator came on perfectly and went off when the power came back on. It was a great feeling. Thanks, Richard

To Whom It May Concern:
I’m writing this letter in regards to a service visit by your company today for my furnace.
The two gentlemen that came were “DARREN” and “JIMMY”. They were both very courteous, polite and helpful and I wanted you to know how much I appreciated their excellent service. You’re very fortunate to have them for employees.
Thank you very much for their service visit.
Ms. Gloria M.

Dear Scott.
I want to thank you and your staff for coming out on Easter Sunday @ 10:00 pm and solving the 1 in amillion problem                                                            
Very truly yours,
Peter M.

Scott –
I want to tell you about the wonderful experience I recently had with Whalen & Ives.
On Wednesday (4/8) morning I was without heat and placed a call that was actually answered by a
“real person”.  10 minutes later Dave returned my call acknowledging the problem and 10 minutes after
that Darren called to say he would be at my home before 8:00.

Within 1 hour the whole issue was resolved – I was thrilled.

Thank you so much and congratulations on the exception level of prompt, responsive and
courteous service.

Best regards,
Gina

Tom,
I just wanted to tell you that Dennis and Eric just left.
They worked so hard today and yesterday.
Both of them are so nice and polite.
They took time to tell me how to run the HVACs and answered all my
questions.
All my questions were treated with respect and information I could
understand.
Dennis is a special young man who is an asset to your professional
company.
Eric is also a special young man who is willing to help and takes his
job seriously.
Thank you for all you have done and I am confident there will be no
more problems with my new HVAC system and fan.
Best regards,
Vikki

Hi Tom and Jim,
I just wanted to extend my compliments on the professionalism and cleanliness of your respective crews. Thank you for a job well done! Please let me know if there is anything further that we need to do with respect to permits or inspection.
Thanks,
David S.

Just a quick note to say "thank you" and about my recent experience with
your company. Its not often that you come across excellent customer service
and reputable companies with skilled technicians such as Darren that came
out to my home and fixed my AC.

My experience started over the past Memorial Day weekend. I turned on my AC
for the first time (I know I should have called you guys to come service it)
to find out it was not blowing cool air. We were expecting a very hot
weekend and my mother, who had just had surgery a few weeks prior, was
visiting me - so it would not have been very comfortable without AC.

I called your Emergency Service phone number, left my name and number, and
got a return call from Darren in under an hour - which was my first
surprise.

He made an appointment to meet me at my house within 30 mins. Upon arriving,
he immediately determined that my system was leaking gas because the
original installer of the AC equipment did a pretty shoddy job on an
expansion valve where the leak was pretty evident.

Needless to say, Darren fully explained my options to me, and he went about
filling the system with gas so that we could at least have the system
operational for the weekend. I got a call from you guys the next working day
with your plan to order the part and come out as soon as it came in.

You did exactly what you said you were going to do, your technicians are
excellent, and in today's environment, that is very refreshing to see and I
greatly respect that.

You will have my repeat business and can expect me to spread the word about
your service.

Again, thank you.

John R.
Hasbrouck Heights

11/13/2014

Hi Tom:

All 3 town inspectors were here to look at the boiler.

All commented that you guys did a real nice job.

I want to thank you, once again for your team’s courtesy and professionalism.

These guys were great. Very neat. Very through. Very competent

Please feel free to use me as a satisfied customer, and I’ll write a review on Angies’s List later.

Most Sincerely,

Bob S.

10/13/2013

Tom:

Just wanted to send a note to let you know how the installation went.  The three guys you sent over were fantastic!  They worked so hard to complete everything in one day, staying past 8:00 pm. Not only were they knowledgeable but the work site was so clean. After they left, you couldn’t tell they were here.

Thanks to you and your team

Karen H.